Microsoft Dynamics CRM Integration
Microsoft Dynamics CRM can be integrated with backend ERP applications such as Microsoft Dynamics NAV (Navision) which enables you to share accounts, contacts, addresses, sales orders, invoices, and items as well as custom objects. Microsoft Dynamics CRM offers you excellent tools which will allow you to integrate a variety of applications including web applications to Microsoft Dynamics CRM.
View Customer Information
With Microsoft Dynamics CRM, both customer service representatives as well as salespeople have financial snapshots of customer data. With this function, customer service and sales representatives have the ability to answer questions without having to access backend financial systems. In addition, salespeople can see invoice information and get an overview of a customer’s account before meeting with customers. This access to information will improve customer service and the professionalism of your sales staff.
Microsoft SharePoint Integration
SharePoint can be easily integrated with Microsoft Dynamics CRM to extend its capabilities to include the SharePoint Web Portal, intranet and document management facilities.
Microsoft Dynamics CRM ensures that your company will capitalize on other Microsoft technologies while still working within one single application. This will improve user adoption.
Website and Web Application Integration
Collect customer details from your website, automate call backs and follow up activities generated by your website but all managed from within Microsoft Dynamics CRM. Use Microsoft Dynamics CRM to link and launch websites and web applications.
Create a Google ad words campaign and manage it all from within Microsoft Dynamics CRM. Use web services easily and quickly to integrate with other web based applications.