- Microsoft Dynamics CRM
- Increasing Sales
- Marketing
- Service Management
- Reporting
- Integration
- Configuration / Workflow
- Request More Information
Microsoft Dynamics CRM Services
Good customer service is the hallmark of any outstanding organization and with Microsoft Dynamics CRM you can track the details necessary to assist your customer service personnel.
Microsoft Dynamics CRM will help you to better manage issues, share support information, and provide customers with efficient service.
Provide Effective Customer Service
Microsoft Dynamics CRM allows you to associate both an account and a contact record to the case, giving the ability to quickly and easily search for records. To escalate the importance of a customer case, cases have a severity rating ensuring the most critical customer needs are addressed first or redirected to the right agent. With Microsoft Dynamics CRM you can easily identify a case by a unique identification number which is automatically generated for each case. You can also link activities to a case for follow up actions. Microsoft Dynamics CRM provides you with easy reference for both support resources and customers and will help to manage all your customer issues and needs.
Provide Efficient Customer Service
Microsoft Dynamics CRM enables you to assign, manage and resolve cases with automated routing queuing and escalation of service requests along with case management, communications tracking and automated responses by email.
Furthermore you can increase convenience for your customers by empowering them to find answers, create cases, schedule services and manage their personal profile themselves through a self service Web portal on a 24x7 basis. This self service solution is quick to deploy, easy to manage, can reduce your management burden and control costs whilst increasing customer satisfaction and loyalty.
Achieve Faster Case Resolution
The Knowledge Base function of Microsoft Dynamics CRM is a repository of stories and articles which serve to answer your customers' commonly asked questions and allows for quicker case resolution. Microsoft Dynamics CRM offers easy search tools for you to locate the appropriate article quickly and customizable subject fields which can be tailored to meet the needs of your business. You can also e-mail Knowledge Based articles to contacts stored in Microsoft Dynamics CRM. With the abilities of the Knowledge Base function, you can improve the knowledge transfer between you and your customer.
Accurately Indentify Company Services
Microsoft Dynamics CRM allows you to identify the skills and abilities of technicians providing services at your company.
With Microsoft Dynamics CRM, you can suggest appropriately qualified resources based upon a service calendar thereby ensuring the right people are assigned to each case. You will also be able to list a required time to complete so as to ensure you are correctly scheduling technicians. With Microsoft Dynamics CRM you will be able to improve customers’ requests for service and meet contracted service levels.