‘The impact of implementing Star Practice Management has been significant, with unbilled WIP now at the lowest level I have ever seen.’Kevin Salter, IT Partner, Glover Stanbury – Devon
‘We may have seven offices, but we are very much one firm. A single CRM system across all offices is essential to that culture.’Philip Bald, Director, A9 Partnership - Scotland
‘Compared to other vendors, Star’s people knew the most about the accounting profession. We felt very comfortable with Star’s knowledge and depth of experience.’Joan Payne, CFO, Rehmann - USA
‘The fact that Star ticked so many boxes for Practice Management and could also provide an overall accounting solution in the shape of Microsoft Dynamics Nav (formerly Navision) means we only have to work with one supplier for a complete solution.’Paul Watterson, Operations Director, Abacus - Isle of Man
‘Many of the support department come from an accountancy background and that can really help when you are discussing complex accounting points – it also meant the initial consultancy and training was first rate.’Richard Searle, Director, BDO LLP – Guernsey
‘The Star system will help all of our principals, managers and staff to do their day to day jobs better. We are thrilled with Star’s attention and service.’Blain Heckaman, Principal, Kaufman, Rossin & Co - Florida and Cayman Islands
‘As the firm has grown and our needs have changed, Star has helped us to develop and enhance the system to keep pace with our requirements. I have also found Star’s consulting services and support to be excellent when needed.’Jonathan Patenaude, Manager MIS, Finance & Admin, Grant Thornton - Canada
‘The ease of use, responsiveness of the system and flexibility of reporting have all come up to expectations, as did the standard of Star’s implementation support.’Stephen Slater, Partner, RMT - Tyne & Wear
‘We anticipate a more efficient and effective process for client engagement budgeting and staff scheduling, greater productivity, and improved management tools.’Blain Heckaman, Principal, Kaufman, Rossin & Co - Florida and Cayman Islands
‘Bringing Star Practice Management onboard brought a step-change improvement in how we ran the business and accrued revenue. I have every confidence that if we were to double in size tomorrow, Star Practice Management software would be able to support us.’Allen Smith, CIO, Baker Tilly Virchow Krause - USA
Service and Support
The majority of Star’s people servicing our market have a background in the profession, whether they be qualified or part-qualified CPAs, or from a more specialist background, such as tax, corporate recovery or IT management. This means our staff are already familiar with the relevant working practices and procedures and well aware of the business issues.
We currently provide a comprehensive software support service to clients in 40 countries, across 19 timezones. Our international support centre offers unrestricted telephone access plus modem and Internet support in order to ensure that all clients receive a first class service, wherever they may be located.
Star’s Implementation Approach
Most implementations of a new practice management system involve a degree of re-engineering of the business process, with everything that implies in terms of new procedures and cultural change. The practice concerned is usually looking for added value, whether this is in terms of:
Star offers effective business solutions by working in partnership with its clients. We achieve this by sharing the responsibility for the success of the implementation with each of our clients by providing whatever level of services or support is required to ensure a successful outcome. This can often make the difference between success and failure.
Services would usually include project management, implementation planning, data transfer, training, report writing and software support. The very high success rate we have achieved in terms of ‘live’ implementations is proof of the effectiveness of this approach.